Shipping policy

Effective Date: 2/18/2026

At The Goat Fragrance, we are committed to delivering your order safely, securely, and on time. Please review our shipping policy below for details on delivery times, charges, and procedures.

1. Shipping Coverage

We currently ship to all major cities and regions across Pakistan, including but not limited to:

✅ Lahore
✅ Karachi
✅ Islamabad
✅ Rawalpindi
✅ Faisalabad
✅ Multan
✅ Peshawar
✅ Quetta
✅ Sialkot
✅ Gujranwala
✅ And many more cities nationwide

Note: Remote or hard-to-reach areas may experience longer delivery times. Please contact us if you're unsure whether we deliver to your location.

2. Processing Time

⏱️ Order Processing: 1-2 business days

Once your order is placed and payment is confirmed, we will process and pack your order within 1-2 business days (excluding weekends and public holidays).

You will receive a confirmation email/SMS once your order is dispatched.

3. Delivery Time

📦 Estimated Delivery Times:

Major Cities (Lahore, Karachi, Islamabad, Rawalpindi, Faisalabad): 1-2 business days
Other Cities and Towns: 2-4 business days
Remote Areas: 2-4 business days

Note: Delivery times are estimates and may vary due to courier delays, public holidays, weather conditions, or unforeseen circumstances.

4. Shipping Charges

🚚 Shipping Fees:

Orders above Rs. [Insert Amount]: FREE Shipping
Orders below Rs. [Insert Amount]: Rs. [Insert Flat Rate] shipping fee

Note: Shipping charges will be calculated and displayed at checkout before you complete your purchase.

5. Shipping Methods

We partner with trusted and reliable courier services across Pakistan, including:

TCS
Leopards Courier
M&P Express
Pakistan Post (for select areas)

Note: We reserve the right to choose the courier service based on your location and delivery speed.

6. Order Tracking

📍 Once your order is shipped, you will receive:

✅ A tracking number via SMS, email, or WhatsApp
✅ Real-time updates on your order status

You can track your order using the tracking number provided by contacting the courier service directly or reaching out to us for assistance.

7. Delivery Address

🏠 Important:

Please ensure that your delivery address is accurate and complete.
Include landmarks, contact numbers, and any special instructions to help the courier locate you easily.
We are not responsible for delays or failed deliveries due to incorrect or incomplete address information provided by the customer.

Address Changes:
Once an order is shipped, we cannot change the delivery address. Please double-check your details before confirming your order.

8. Failed Delivery Attempts

If the courier is unable to deliver your order due to:

❌ Incorrect address
❌ Customer unavailable
❌ Refusal to accept delivery

The courier will attempt delivery 2-3 times. If unsuccessful, the order will be returned to us, and you will be responsible for:

Re-shipping charges (if applicable)
Any additional courier fees

Note: We will contact you if your order is returned to us.

9. Damaged or Lost Packages

📦 Damaged Products:

If your product arrives damaged, please:

Do not accept the delivery if the package appears visibly damaged.
Contact us immediately with photos of the damaged package and product.
We will arrange a free replacement or full refund at no additional cost.

🚨 Lost Packages:

If your order is marked as "delivered" but you have not received it:

Check with family members, neighbors, or building security.
Contact the courier service using your tracking number.
If unresolved, contact us within 48 hours of the delivery date, and we will investigate.

Note: We are not responsible for packages marked as delivered by the courier service.

10. Cash on Delivery (COD)

💵 COD Option Available:

We offer Cash on Delivery (COD) for your convenience.

Payment must be made in full cash upon receiving your order.
Please have the exact amount ready to avoid delays.
COD orders are subject to verification and may take slightly longer to process.

Note: We reserve the right to cancel COD orders if we suspect fraudulent activity or repeated order cancellations.

11. International Shipping

🌍 Currently, we do not offer international shipping. We only deliver within Pakistan.

If you are interested in purchasing from outside Pakistan, please contact us at [your email] for special arrangements.

12. Public Holidays and Delays

🎉 During public holidays, religious festivals, or peak shopping seasons (e.g., Eid, Black Friday), delivery times may be longer than usual due to high order volumes.

We will do our best to keep you informed of any delays.

13. Undeliverable Orders

If an order cannot be delivered due to reasons beyond our control (e.g., courier service restrictions, security issues, customer unavailability), the order will be returned to us.

In such cases:

You will be notified immediately.
A refund will be processed minus shipping and handling fees (if applicable).
Re-shipping will require additional charges.