Shipping policy

At The Goat Fragrance, we are committed to delivering your order safely, securely and on time. Please review our shipping policy below for details on delivery times, charges and procedures.

1. Shipping Coverage

We currently ship to all major cities and regions across Pakistan, including but not limited to Lahore, Karachi, Islamabad, Rawalpindi, Faisalabad, Multan, Peshawar, Quetta, Sialkot, Gujranwala and many more cities nationwide.

Note: remote or hard to reach areas may take a little longer. Contact us if you are unsure whether we deliver to your location.

2. Processing Time

Order processing: 1 to 2 business days. Once your order is placed, we process and pack it within 1 to 2 business days, excluding weekends and public holidays. You will receive a confirmation once your order is dispatched.

3. Delivery Time

Major cities (Lahore, Karachi, Islamabad, Rawalpindi, Faisalabad): 1 to 2 business days.
Other cities and towns: 2 to 4 business days.
Remote areas: 3 to 5 business days.

Note: delivery times are estimates and may vary due to courier delays, public holidays, weather or other circumstances.

4. Shipping Charges

We offer FREE delivery across Pakistan on all orders. There are no hidden shipping charges. The total you see at checkout is the total you pay.

5. Shipping Methods

We deliver through Leopards Courier and other trusted nationwide courier services. We choose the courier based on your location and delivery speed to get your order to you as fast as possible.

6. Order Tracking

Once your order is shipped, you will receive a tracking number via SMS, email or WhatsApp, along with updates on your order status. You can track your parcel with the courier directly or contact us anytime for help.

7. Delivery Address

Please make sure your delivery address is accurate and complete.
Include landmarks, a contact number and any special instructions so the courier can find you easily.
We are not responsible for delays or failed deliveries caused by an incorrect or incomplete address.

Address changes: once an order is shipped we cannot change the delivery address, so please double check your details before confirming.

8. Failed Delivery Attempts

If the courier cannot deliver your order because of an incorrect address, the customer being unavailable, or refusal to accept delivery, the courier will attempt delivery 2 to 3 times. If it is still unsuccessful the order returns to us, and re-shipping may require additional charges. We will contact you if your order comes back to us.

9. Damaged or Lost Packages

Damaged products: if your product arrives damaged, please do not accept a visibly damaged package, contact us immediately with photos, and we will arrange a free replacement or full refund at no additional cost.

Lost packages: if your order is marked delivered but you have not received it, please check with family, neighbours or building security, contact the courier with your tracking number, and if it is still unresolved reach out to us within 48 hours of the delivery date and we will investigate.

10. Cash on Delivery (COD)

We offer Cash on Delivery for your convenience. Payment is made in full cash when you receive your order, so please keep the exact amount ready. COD orders are subject to verification and may take slightly longer to process. We reserve the right to cancel COD orders in case of suspected fraud or repeated cancellations.

11. International Shipping

Currently we do not offer international shipping and only deliver within Pakistan. If you are interested in ordering from outside Pakistan, please contact us at info@eshtyhar.com for special arrangements.

12. Public Holidays and Delays

During public holidays, religious festivals or peak seasons such as Eid and Black Friday, delivery may take longer than usual due to high order volumes. We will do our best to keep you informed of any delays.

13. Undeliverable Orders

If an order cannot be delivered for reasons beyond our control, it returns to us. In that case we will notify you, any refund is processed minus applicable handling fees, and re-shipping will require additional charges.