Refund policy

14 Day Return Guarantee

At The Goat Fragrance, we stand behind the quality of our products. We want you to love your fragrance, but if for any reason you are not completely satisfied, we offer a 14 day return policy from the date of delivery.

Eligibility for Returns

To be eligible for a return or exchange, your item must meet the following conditions:

Unopened and unused: the bottle must be sealed and in its original packaging.
Within 14 days: the return request must be made within 14 days of receiving your order.
Original condition: the product must be in the same condition as received, with no signs of use or tampering.
Proof of purchase: the original invoice or order confirmation is required.

Non-Returnable Items

Due to the nature of fragrances, we cannot accept returns for:

Opened or used bottles.
Products damaged due to misuse or mishandling.
Items purchased during special promotions or clearance sales, unless otherwise stated.
Products without original packaging or tags.

How to Initiate a Return

Contact us within 14 days of delivery via:
Email: info@eshtyhar.com
WhatsApp: 0309 4629697
Phone: 0309 4629697
Provide order details, including your order number, the reason for the return, and a photo of the sealed product if applicable.
Return shipping: the customer is responsible for return shipping costs unless the product is defective or damaged on arrival. We recommend a tracked service for safe delivery.
Inspection and refund: once we receive and inspect your return, we will notify you of approval or rejection. If approved, your refund is processed within 7 to 10 business days to your original payment method.

Exchanges

If you would like to exchange your fragrance for a different variant, please contact us within 14 days. Exchanges are subject to product availability and the same eligibility conditions as returns.